Fond Gris Fleur Gauche Anokian

Privacy Policy

Privacy and Personal Information Protection Policy

Anokian Nature Inc. is committed to providing its customers and users with services that comply with the law and are accessible in a secure manner, particularly with regard to respecting their privacy and protecting their personal information. To this end, we have implemented within our company a confidentiality policy that complies with the Act respecting the protection of personal information in the private sector (hereinafter "the Policy").

This policy aims to inform you about how Anokian Nature Inc. collects, uses, transmits, stores, shares and protects your personal information when you use its web services.

In order to provide personalized service, Anokian Nature Inc. must have access to some of your personal information. We ensure that each of our employees treats your information rigorously in compliance with the law and regulations in force in Quebec.

1. Definition of personal information:

Personal information is any information relating to a natural person which, taken in whole or separately, allows that person to be identified.

2. Types of information collected by Anokian Nature Inc.

In order to optimize the services offered to its customers, our company may collect the following personal information through its digital services, including:

  • First and last name;
  • Address ;
  • Email address;
  • Phone number;
  • Information regarding the method of payment in connection with the use of our services.
  • Comments relating to the use of our services, such as reviews, complaints, surveys and any communications with Anokian Nature Inc.

In matters of employment or hiring via the Web contact services, it is also possible for Anokian Nature Inc. to collect the following information:

  • Information entered on an identity document such as a driver's license, health insurance card and passport;
  • Information relating to the submission of an application (curriculum vitae, school report, diploma, criminal record, previous employment, date of birth, etc.);

As will be more fully described, some personal information is collected automatically while other information must be transmitted voluntarily by the user or customer.

Also, certain information related to our website is collected, such as your account information, passwords, user profile and any other personal information you transmit when using it.

Anokian Nature Inc. collects only the personal information necessary to perform customer services and strictly to fulfill the purposes for which it is collected. No other use of the information is permitted by the company, unless you consent or if it is a case provided by law.

3. Use and disclosure of personal information

Access to personal information is subject to an internal company policy. Under this policy, only administrators may access it, and for the purposes set out in this policy.

Personal information transmitted voluntarily is retained throughout the business relationship with the client; when files are archived, access to digital or paper files that may contain personal information remains limited to administrators.

4. Reasons for which personal information is collected

Anokian Nature Inc. uses personal information as agreed at the time of collection or as set out by law and regulations. Personal information is used for the following reasons:

  • Establish and enable the creation of a user file/customer account; • Update the user file or customer account;
  • Provide the services requested by the user, process orders; • Share personal information with third parties in order to ensure an adequate delivery service for orders processed by our online store;
  • Ensure management of invoicing, account administration, collection and payment method, enable sending of account reminders.
  • Prevent fraud.
  • Carry out any verification required by law or regulations in force and applicable to the case in question.
  • Allow the optimization of our services by notifying the user of new products and services that may be offered to them.
  • Develop the services offered to users.
  • Any other use for which you have consented;

5. Communication of personal information.

In order to provide you with the best possible service, our company may transfer the personal information collected to a third party, including a delivery service. However, no personal information will be disclosed without first obtaining your consent.

Also, our company may be required to disclose personal information following an order from a court of common law or administrative law, an organization duly authorized by law or in cases provided for by the law and regulations in force.

6. Your consent

Anokian Nature Inc. does not collect any personal information from you without your consent, subject to the exceptions provided by law. Also, our company only collects the personal information necessary for the performance of the services to be rendered.

Anokian Nature Inc. will not collect, use or disclose personal information without your consent unless it is required or compelled to do so by law or a court order. Certain situations will result in personal information being disclosed without the consent of the individual concerned in the following cases, in particular:

  • Prevent an act of violence, including suicide.
  • If there are reasonable grounds to believe that there is a serious risk of death or serious injury to an identifiable person or group of persons and the nature of the threat inspires a sense of urgency.
  • Any other situation provided for by law.

At any time, when collecting personal information, you have the right to refuse to provide us with personal information, subject to the exceptions provided for by law. In addition, at any time and following the transmission of reasonable notice, you have the right to withdraw your consent to the collection, disclosure and transmission of personal information. However, such a situation could prevent Anokian Nature Inc. from offering you certain services or limit their scope.

In some cases, Anokian Nature Inc. may, for secondary purposes, ask for your consent for invitations to events, sending promotions of services or products, etc. At any time, you can withdraw your consent without affecting the services provided by our company.

7. Security measures implemented for the storage of information:

Anokian Nature Inc. retains personal information in paper or digital format for as long as necessary to fulfill the purposes set out in this policy. The nature of the service is taken into account in the retention period of the information.

Our company ensures compliance with legal standards for the protection of personal information, whether when collecting information or transmitting it to a third party for the execution of the mandate.

Also, Anokian Nature Inc. has protected itself with technological mechanisms limiting access to personal information to persons qualified to do so, that is to say that only authorized and qualified employees can have access to the personal information held.

We also use secure access for the collection of personal information and for physical and digital access to files within our company. The use of passwords and the implementation of firewalls help protect access to personal information.

Anokian Nature Inc. maintains a service for the prevention of incidents related to respect for confidentiality.

8. Department responsible for the protection of personal information

In order to ensure the security and confidentiality of personal information, our company has a Privacy Officer. His role is to monitor and supervise the management of personal information, to implement and update internal policies and applicable procedures, in addition to handling any potential incident related to personal information. The Privacy Officer is responsible for handling any questions or complaints from a user related to personal information. The contact information for the officer is as follows:

Name: Christian Charest

Phone number: 514-718-8250

Email address: [email protected]

9. User rights

At any time, you may request access to, modification or deletion of your personal information. You have the right to withdraw or confirm your consent, to restrict its use, to obtain a copy of your information held by our company. You may exercise any right provided by law.

To exercise your rights, we invite you to make a written request to the person responsible for the protection of personal information at the contact details indicated in paragraph 8 of this policy.

10. Management of connection witnesses (Cookies)

Anokian Nature Inc. may use cookies. A cookie file or more commonly called Cookies is a file that is used to store data on your interactions on our website. Thus, the cookie file makes it easier for you to access and navigate our website.

Cookies are used for analytical purposes to determine your preferences on how you navigate our website (e.g. language, province, country), to compile data on the number of users who visit our website, to improve the quality of our services and to analyze our performance.

At any time, you are notified when we use a cookie as part of your navigation on our website. You can disable cookies. However, this option could reduce the quality of your experience on our website.

Automatic data collection may also take place on our website.

The elements collected in the manner described below cannot allow precise identification of the user.

Anokian Nature Inc. may use cookies and may also use "CAPTCHA" tests using question and answer authentication methods to restrict access to certain web pages and sections of the website and control access. Analytics services (e.g. Google Analytics) may be used to improve the performance of our website and collect information when a user accesses or browses our web page.

This information may include, among other things, IP address, identification of the electronic devices used to access the website, your operating systems, data on the pages consulted, times and dates of consultations, previously consulted pages, interests and user behavior on the web page.

These tools are used for analytical purposes to determine customer/user preferences when browsing our website (e.g. language, province, country), to compile data on the number of users who visit our website, to improve the quality of our services and to analyze our performance.

11. Redirection to other sites

Anokian Nature Inc. advises you that this policy applies only when using our website. This policy does not apply to other websites that may be available through our website. Anokian Nature Inc.

is not responsible for these sites and cannot protect their content, access or the protection associated with the information you may transmit to them. Any personal information transmitted to other websites is subject to their policies. We therefore invite you to read their policies.

12. Updating this policy

In order to comply with current laws and regulations, Anokian Nature Inc. regularly updates this policy. Please note that a notice may be sent to you to inform you of changes made to this policy. This policy is available on our website at all times and we invite you to consult it regularly.

13. Communication

For any questions relating to this policy, we invite you to contact the person responsible for the protection of personal information whose contact details are described in paragraph 8.